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RETURNS


Within Australia

Retail/In-Store Returns Policy

Uggs & Kisses accepts returns purchased within 7 days for credit note, provided that your item is not compromised and is in its unused condition with the original boxes and all tags attached. We also accept returns purchased within 14 days for an exchange, provided your item is not compromised and in its unused condition with the original boxes and all tags attached. Please retain your receipt for proof of purchased. Please note that we do not offer change of mind of purchase.
*This does not apply for manufacturing faults;
**NO RETURNS ON SALES ITEMS.
 

Online Returns Policy

Uggs & Kisses accepts returns from customers who purchased their product from our retailer or Uggs & Kisses® official website “www.uggsandkisses.com.au”. We will process your return for an exchange or store credit within 14 days. We do not offer the above mentioned services for products not purchased directly from us. Items must be in new and unused condition with the original boxes and all tags attached. Any products with dirt or wear and tear will be returned to the customer with no action taken**. Once we receive the item, we will ship your requested exchange item to you with charges of additional shipping. Please do allow 5 to 7 business days from the date we receive your return to process your exchange or credit note. Please note that we do not offer change of mind of purchase.

*The original shipping costs are not refundable;
** We are not responsible for the return shipping costs;
***This does not apply for manufacturing faults;
****NO RETURNS ON SALES ITEMS.
 

Exchange or Credit Note Policy

For any exchange or credit note, please contact us at your earliest convenience. Send an email to info@uggsandkisses.com.au with the following information:
1. Name;
2. Receipt number or attached a copy of receipt;
3. State your reason for the exchange or credit note request.
Once you have received a phone call or an email confirmation from us, simply send the product back to us with the following address:
Uggs & Kisses Returns
18 Ebenezer Place
Adelaide, SA, 5000
*Please include a copy of receipt;
**NO EXCHANGE/CREDIT NOTE ON SALES ITEMS.
 

International Returns Policy (Exchange only)

For any exchange, please contact us at your earliest convenience. Send an email to info@uggsandkisses.com.au with the following information:
1. Name;
2. Receipt number or attached a copy of receipt;
3. State your reason for the exchange request.

Items must be in new and unused condition with the original boxes and all tags attached. Any products with dirt or wear and tear will be returned to the customer with no action taken**. Once we receive the item, we will ship your requested exchange item to you with charges of additional shipping. Please do allow 8 to 14 business days from the date we receive your return to process your exchange.
*The original shipping costs are not refundable;
** We are not responsible for the return shipping costs;
***This does not apply for manufacturing faults;
****NO RETURNS ON SALES ITEMS.
 
Once you receive an email confirmation from us, simply send the product back to us with the following address:
Uggs & Kisses Returns
18 Ebenezer Place
Adelaide, SA, 5000, Australia
*Please include a copy of receipt.
 
All shipping costs will be borne by the customer so please choose your product carefully. If you are unsure about sizing or fitting, please feel free to contact us.

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