COVID-19

Orders During COVID-19

Due to COVID-19 please allow an additional 2-4 business days to our current shipping policy to receive your order as there are delays with Australia Post. Orders should arrive between 5-12 business days. Please note, Victoria are experiencing further delays due to stage 4 restrictions so please allow an additional 3 working days for your order. Additional information can be found on the Australia Post website.

ONLINE ORDERS

REFUNDS

Due to high order volumes, our returns process is currently experiencing delays. Please allow up to 15 business days for the refund to appear on your bank statement.

CAN I PLACE MY ORDER OVER THE PHONE?

Unfortunately, this is not available for online or in store purchases. All purchases are only accepted online.

CAN I ADD, CHANGE OR DELETE AN ITEM IN MY ORDER AFTER ITS COMPLETED?

Once your order is placed, unfortunately it is too late to change. If you would like to change your order after it has been received, we offer returns, within the terms of our return policy.

WHAT HAPPENS IF MY ITEMS ARE NOT AVAILABLE?

Uggs & Kisses is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an item ordered is not available or we are unable to fulfil your order, we will notify you to arrange a full refund.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We currently accept orders using:
Visa, Mastercard & PayPal

SHIPPING

DO YOU SHIP TO P.O BOX ADDRESSES?

Yes, we ship to P.O Box addresses.

DO YOU SHIP INTERNATIONALLY?

Yes, we do please look at our shipping policy.

HOW DO I TRACK MY ORDER?

You can track your Order Status by simply entering your tracking number which was supplied in your despatch notification email into the tracking details area on the Australia Post tracking site. Please allow 24 hours from time of receiving the email for tracking to become live with Australia Post.

HOW LONG WILL MY ORDER TAKE?

Australia Post will deliver your order within 5-10 working days from your order being despatched to them for most parts of Australia. For WA, Far North QLD, NT and remote country areas please allow an extra 2-3 days for delivery. Please review our shipping policy for more information.

RETURNS

CAN I EXCHANGE MY ONLINE PURCHASE IN RETAIL STORE?

You are welcome to exchange the product purchased online within 14 days of receiving your order. Exchange to equal or greater value only. Please review our Return Policy for more information. Please note, any purchases made via Pay-Pal must be returned to our Online store.

CAN I GET A REFUND FOR MY ONLINE PURCHASE?

Unfortunately, we cannot offer refunds for purchases.